As a case manager, we know your goal is to quickly and efficiently find the right care services for each individual you serve. We want to help facilitate your goal by being a resource you can contact to discuss general inquiries, unique situations and specific questions about our services. Below we provide a few quick reference items regarding admissions at Crossroads of Western Iowa. For more information, call our Missouri Valley office at 712-642-4114 and we’ll connect you with the right person.

Admissions Criteria

Here’s a quick reference guide on general admissions criteria at Crossroads.

• Individual has a desire to receive services
• Funding sources have been secured
• Individual is not currently diagnosed as an alcoholic or drug abuser
• Individual is not harmful to others
• Individual is not on the sex offender registry list
• Individual is not a convicted felon

Click here for a more detailed look at admissions criteria, waiting list, intake procedures and staff ratio.

Common Questions

We know that you have questions based on your assessment of an individual, as well as questions the family may ask of you about specific services. The most common questions we receive include:

• Are there currently openings in a specific program?
• Is the house active?
• Where is the location of the house? What is the neighborhood like?
• What are the roommates like?
• What type of access will the individual have to the community?

And we’re ready to quickly answer those questions, as well as any other questions, as we know these are important to making the best decision for each person.

How We Can Help 

There are several ways we can help you as you find the best options for the individuals you’re serving.

• Scheduled tours – At you and your client’s convenience
• Prompt return on inquiries – We know the time sensitive nature of securing services for some of your clients
• Available daily to answer questions – We’re here for you when you need to ask questions, bounce ideas around with our team or help resolve an issue.

Referring an Individual to Crossroads

You are welcome to call our team at 712-642-4114 or fill out our online client referral form to refer an individual to our services.